Welcome to our Remote Customer Support Portal. The primary purpose of this site is to efficiently assist our customers with FLSmidth PlantLine™ agreements, particularly assets that have been supplied by FLSmidth's line of automation products. For other product lines or sites with no current agreements, support can be arranged by selecting "800FLSmidth 24x7 Support, - Customer Incident Log". Our 800FLSmidth service people will register your case and transfer your session to an available supporter who can help you with your problem.
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How to get support from FLSmidth- Cement?

Please contact our 24 hour support desk and they will find the available resources to support you:

By e-mail
 800FLSmidth@FLSmidth.com

By Telephone
 Toll Free: 1800 419 2255 (INDIA) / 1855 357 2255 (US) / 800 35764384 (Excluding IN & USA)
Alternate: +91 44 67406000 (INDIA) / +1 610 2664444 (US) / +45 36184444 (DENMARK)

Please give us the following information to be able to support you best possible:

Your contact info:
Your name
Your area of responsibility
Your plant and company name
Your country
Your e-mail address
Your contact telephone number (international call)

How urgent is your request:
Is it urgent, annoying (can wait to next working day) or it long term request (no problem to wait for a week)?

Commercial:
Is your problem covered by warranty, services agreement or do you need an offer for support or parts?

Problem:
Where does the problem occur? (Laboratory, Server room, Raw mill, Substation, PLC, Network)
How does the problem reveal itself? If not working as it did: describe both correct and wrong behavior. Error light? Error texts? Smoke? Broken? Sound? Take pictures or video!
If new parts are needed: Vendor? Type? Serial number? Take pictures! If software related: What kind of system? What is the project number? (typically part of computer name) What part of this system? Take some illustrating screenshots!

After your support request, you will receive an receipt email with a Case number.

Please give this Case number in subject on future inquiries on the support request.

FLSmidth-Cement Liability / Disclaimer

Terms of Service:- Unless explicitly agreed otherwise in writing by both parties, the following conditions shall govern this service: FLSmidth shall not be held responsible for any special, incidental, indirect, or consequential losses, costs, or damages. This includes, but is not limited to, loss of profits, anticipated revenue, interest, usage, production, contracts, business opportunities, customers, reputation, or any other financial or economic losses. The total liability of FLSmidth-Cement for any claims—whether arising from breach of contract, tort (including negligence), delayed delivery, non-performance, warranty, product liability, indemnity, or strict liability—shall not exceed EUR 10,000. Any disputes arising from this agreement shall be resolved through final and binding arbitration under the Rules of Arbitration of the International Chamber of Commerce. The arbitration will take place in Copenhagen, conducted in English, and governed by the laws of Denmark. Remote Support Disclaimer:- When remote support is provided, FLSmidth-Cement offers recommendations based on the limited information available from the system, the customer, or the prevailing health, safety, and environmental conditions at the site. Customers are advised to consider all relevant factors before acting on any recommendation. FLSmidth-Cement shall not be liable for: Any damage to plant or property Loss of profit or usage Any consequential losses Sickness, injury, or death resulting from the use of remote support.
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